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You have added your device(s) to your XProtect® installation, but you are unable to see live video, and the recording server logs show the message 'Unable to retrieve serial number'. Essentially, there are two possible causes for this error.

Either the device is not accessible on the network (or only intermittently accessible), or the recording server cannot authenticate the device using the stored username and password. The license scheme for XProtect® software requires that the recording server knows the MAC address (the serial number) of the device prior to requesting a video stream. The MAC is usually discovered using a specific HTTP GET request, which requires authentication. This process might fail if there is a network communication problem, if the device is not responding properly, or if the administrative credentials on the device have changed.

Part 1 of a guide shows how to register, download and install Milestone 's Free 1-camera XProtect Professional License. When you register for your free 1-channel version of the software you also have to register the camera you intend to use with it by entering the camera's MAC address in the field. RAZBERI MPRO-8 PROFESSIONAL SERVERSWITCH NETWORK VIDEO RECORDER. TECHNICAL SPECIFICATIONS SECURITY SYSTEM. DIVISION – LEVEL 1_28 ELECTRONIC SAFETY AND SECURITY. LEVEL 2_28 20 00 ELECTRONIC SURVEILLANCE. LEVEL 3_28 23 00 VIDEO.

• Verify that you are able to ping the IP address of the camera (or hostname, if you have added the device using its hostname instead). • Verify that the device functions correctly using the built-in web interface or vendor-supplied software. • Verify that the device still uses the default administrative username. Has the password been changed? Verify which username is expected by Milestone Systems A/S by checking the Device Pack Release Notes available in the Downloads section of the. • Verify that the device is running a tested firmware version.

XProtect® Essential Milestone Systems. Milestone’s XProtect open platform video management software. App Store and Mac are trademarks. HOWTO: Download and Install a Free Milestone XProtect One-Camera License – Part 1. September 16th, 2008 by Greg Innes. Milestone is an open platform IP video.

• Restart the device. Poly Bridge 񪠷᳼ 򮰰殲 . • Reset the device to factory default settings. • Verify that the Windows Firewall is disabled or is configured with an exception for the Recording Server service. • Check the network utilization.

If it is 80% or more, you are likely to see occasional network communication problems.